Terms & Conditions

Introduction and Governing Law
These are the Terms and Conditions of Sale applicable to purchases from Melbourne Snowboard Centre. The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions.

These terms and the State and Federal laws of Victoria, Australia and The Commonwealth of Australia apply to all transactions for the purchase of products from Melbourne Snowboard Centre, its web site at www.melbournesnowboard.com.au and any associated web page (the "Site"). These terms represent the complete Agreement between Melbourne Snowboard Centre and the Buyer covering the sale of Products from this Site.

Except for terms implied by applicable legislation, Melbourne Snowboard Centre does not offer or agree to any conditions, warranties, guarantees or representations relating to the quality, description or performance characteristics of the Products other than those set out in these terms.

The Buyer's completion of the order form on this Site will constitute an offer to the Buyer to purchase Products (the "Order"). All Orders are subject to acceptance by Melbourne Snowboard Centre. Your receipt of an electronic or other form of Order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Melbourne Snowboard Centre reserves the right at any time after receipt of your order to accept or decline your order for any reason. 

Liability
Melbourne Snowboard Centre is not liable for any losses or damages caused by this website or any website linked to or from this website.

Prices
The prices to be paid by the Buyer for all Products will be Melbourne Snowboard Centre's current selling price on the date of receipt by Melbourne Snowboard Centre of the Order, less any applicable discounts in effect at that time. All Orders will attract a delivery charge as set out on the Shipping information page.

Melbourne Snowboard Centre will not be responsible for errors in pricing that appear on the Site or in store. Melbourne Snowboard Centre will notify a Buyer in the event of a pricing error on the Site before an Order is delivered and the Buyer will have the opportunity to cancel its Order within a reasonable time. Melbourne Snowboard Centre reserves the right to cancel unilaterally any Order based on a mistake in pricing within a reasonable time of receiving that Order. If an item is priced incorrectly in store, Melbourne Snowboard Centre reserves the right to withdraw the product from sale until the price has been corrected. Melbourne Snowboard Centre reserves the right to sell items at their correct price if the item has been priced incorrectly in error. 

Melbourne Snowboard Centre reserves the right to change its prices from time to time without prior notice to the Buyer. All prices displayed on this website include Australian Goods and Services Tax (GST).

"List price" is an estimate of the standard full price of the product, based on a standard industry mark-up. Products may never have actually been sold by Melbourne Snowboard Centre at the "list price".

Melbourne Snowboard Centre reserves the right to price match at its discretion. To match a price of an item, the exact same item (including year, model, size, colour, brand) must be currently in stock at an Australian-based retailer. Prices to be matched must be advertised prices and not 'member discounts' or individual quotes.

Stock Availability
If a Product is out of stock when Melbourne Snowboard Centre processes an Order, Melbourne Snowboard Centre will contact the Buyer to discuss revised delivery times or refund options. A refund option does not apply if a product is subsequently out of stock when requested by the customer as part of the product exchange.

Order Delivery
All Orders by the Buyer under this Agreement must be placed via the forms provided on this Site and must specify the information requested, including (but without limitation): 
(a) Quantity and description of Products 
(b) The full street address to which the Product is to be delivered 
(c) Current billing address to which credit card statements are sent. 
The Buyer must complete all information requested on the Order form before the Order is processed by Melbourne Snowboard Centre. 
Melbourne Snowboard Centre will send the Buyer an e-mail acknowledging the Products ordered as soon as possible after the Buyer places an Order. If Melbourne Snowboard Centre does not accept the Buyer's Order for any reason, it will inform the Buyer by email in the same manner.

Delivery times quoted in the Site are indicative only. Melbourne Snowboard Centre will endeavour to deliver your order within the specified time. The Buyer acknowledges that Melbourne Snowboard Centre may, from time to time, be subject to production, delivery or other unforeseen delays and that Melbourne Snowboard Centre may allocate distribution of Products ordered among its customers at its sole discretion.

If Buyer's Order has not been delivered within the stated time, the Buyer should contact Melbourne Snowboard Centre at: web@melbournesnowboard.com.au

If no-one is available at the delivery address to receive the Products, depending on your chosen shipping method, Melbourne Snowboard Centre's delivery agent will do the below:

If given 'Authority To Leave'; the delivery agent will leave the item in a safe place at their discretion. Once delivery is made, the Buyer accepts full responsibility for the product and will hold neither the delivery agent or Melbourne Snowboard Centre liable for any missing item(s). 

If a signature upon delivery has been requested; the delivery agent will leave an "unable to deliver" card at the address and the Buyer should follow the directions on that card to obtain delivery of the Products. Melbourne Snowboard Centre reserves the right to make partial delivery of an Order where multiple products have been ordered.

By selecting an 'Leave it at my door' shipping method at the checkout page on the website, you've selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed 'delivered' when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.  

Please note that Melbourne Snowboard Centre will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

Payment
Credit card payment for Products purchased from Melbourne Snowboard Centre via the Site can be made by VISA, MasterCard or American Express credit cards.

Melbourne Snowboard Centre will verify the credit card information submitted by the Buyer and will advise the Buyer that its Order has been accepted. The Buyer agrees to submit to Melbourne Snowboard Centre such information as may be reasonably requested by Melbourne Snowboard Centre for the authorisation and verification of its credit card purchases.

Melbourne Snowboard Centre reserves the right to conduct payment verification tests to ensure legitimate use and ownership of a credit card by the Buyer. This includes processing an additional nominal charge to a Buyer's credit card that subsequently be refunded.

Melbourne Snowboard Centre reserves the right to exercise its lawful remedies if a dispute arises over payment through the Buyer's credit card provider. In particular, but without limitation, if the Buyer's credit card provider rejects a payment when due, Melbourne Snowboard Centre at its discretion may delay or cancel delivery of Orders placed by the Buyer.

Melbourne Snowboard Centre may also offset and deduct from any refund due to the Buyer all sums owed by the Buyer to Melbourne Snowboard Centre. If the Buyer's account is placed in collection, Melbourne Snowboard Centre will be entitled to claim all reasonable expenses for collection, including legal fees incurred in connection therewith.

Payment by Direct Bank Deposit must be confirmed in Melbourne Snowboard Centre's bank account before goods will be shipped.

Discount codes
One discount code per order. Multiple codes cannot be used in conjunction on an order.

Product Returns
Melbourne Snowboard Centre will offer store credit for a product if returned by the Buyer within 30 days of receipt. Product exchanges are limited to available stock on hand and Melbourne Snowboard Centre will not be liable where a product a customer wishes to exchange their item for is no longer in stock. Melbourne Snowboard Centre will not provide refunds for product returns other than in circumstances where required by Australian State and Federal Law. At its discretion, Melbourne Snowboard Centre may or may not offer a refund for a returned product, minus a 20% restocking fee. Shipping costs are non-refundable. 

The Buyer is responsible for return shipping arrangements and for all shipping costs between Melbourne Snowboard Centre and the Buyer for any items to be returned to Melbourne Snowboard Centre for exchange or for a warranty claim.

In the event that a product (defined as the item and all relevant packaging and tags) is returned to Melbourne Snowboard Centre damaged or in a condition other than 'new', Melbourne Snowboard Centre reserves the right to refuse the return, or offer a reduced value in the return corresponding to the condition of the product and the additional processing required by Melbourne Snowboard Centre.

Melbourne Snowboard Centre reserves the right to refuse, and assumes no responsibility for, any product or rental being returned as a result of the customer being unable to use the item due to reasons outside of Melbourne Snowboard Centres control. Melbourne Snowboard Centre will inform customers where possible, however it is the sole responsibility of the customer to verify that their product is valid for use at their intended destination.

Cancelling an Order
Once an order has been received, Melbourne Snowboard Centre's normal returns policy will apply should a customer wish to cancel or amend the order.

Freight Methods
Melbourne Snowboard Centre will arrange delivery of all Products to the Customer using a delivery method/carrier as selected by Melbourne Snowboard Centre. A Buyer must not arrange its own courier to collect the Products from Melbourne Snowboard Centre unless agreed in writing.

In-Store Pickup or 'Click and Collect'
The in-store pickup or 'Click and Collect' service offered by Melbourne Snowboard Centre requires customers collect their orders within 30 days of the order being placed. Once a click and collect order is processed and ready for collection, the normal return policy applies to this order. If the order is not collected within this 30 day period, the products contained within this order will be returned to stock and a store credit will be issued for the amount paid as per the return policy laid out by Melbourne Snowboard Centre.

 

Products Damaged in Transit
Claims for alleged damage to Products caused in transit from Melbourne Snowboard Centre to the destination specified by the Buyer must be notified to Melbourne Snowboard Centre within 24 hours of receipt of delivery and the consignment note must be marked as "Received Damaged".

The Buyer must contact Melbourne Snowboard Centre by e-mail to web@melbournesnowboard.com.au and obtain return instructions. The Buyer must also supply a copy of the consignment note to Melbourne Snowboard Centre. Melbourne Snowboard Centre will contact the Buyer to arrange a suitable remedy.

Delivery Outside Australia
Buyer is responsible for all local duties and taxes. Buyer is recommended to contact their local Customs office to check the cost of any local duties and taxes prior to ordering. 

Melbourne Snowboard Centre does not offer free shipping outside of Australia. Prices are calculated at checkout and cannot be altered.

If for any reason duties, taxes and other fees are not paid by the customer resulting in a charge to Melbourne Snowboard Centre by the shipping company, Melbourne Snowboard Centre will charge the customer's account for these fees.

Select brands and styles cannot be shipped outside of Australia, but may appear available to purchase online. If you purchase one of these items, you will be contact by Melbourne Snowboard Centre staff to discuss alternate products. 

Marketing Communications
By ordering from Melbourne Snowboard Centre you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link in our marketing e-mails, or contacting our Customer Service at web@melbournesnowboard.com.au and we will remove you from marketing communications.

Product Warranties
All products are covered by specific manufacturer's warranty and their accompanying terms and conditions. Please refer to the manufacturer's website for their specific warranty conditions.

MSC Members Club
Upon registering yourself as a member of Melbourne Snowboard Centre you agree to receive marketing and advertising material from Melbourne Snowboard Centre. Members of Melbourne Snowboard Centre may be be entitled to discounts on selected items at the discretion of Melbourne Snowboard Centre. Melbourne Snowboard Centre reserves the right to change or withdraw these discounts at any time. Members discounts will not apply to special order, pre ordered or lay-by items. Members discount will only apply to selected full RRP items.

Discount Codes
Discount codes distributed via email are applicable only to online purchases unless otherwise stated. Any promotional code distributed via email will not be accepted and applied to in store purchases unless said code applies to an advertised 'in store' and online promotion. 

Promotional items

Melbourne Snowboard Centre may at times offer promotions which entail the recipient to a free item, discount, or other reward upon meeting certain criteria. If the customer no longer meets the criteria for the promotion (including but not limited to the return or exchange of items included in the promotion), the customer is no longer eligible for the promotion and the respective reward must also be returned or removed. If the promotion requires the purchase of specific item(s), any promotional items are considered part of the purchased item, and Melbourne Snowboard Centre reserves the right to refuse the return of a product if an associated promotional item is not also returned. 

Amendment of Terms and Conditions
Melbourne Snowboard Centre may revise these terms and conditions from time to time. Buyers should therefore periodically visit this page to familiarise themselves with any such revisions. 



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