Privacy Policy

Melbourne Snowboard Centre recognizes that its customers, visitors, users, and others (known collectively or individually as "Users") who use melbournesnowboard.com.au (the "Website") value their privacy. The privacy policy stated below applies to all of the products, services, and Websites offered by Melbourne Snowboard Centre This privacy policy details important information regarding the use and disclosure of User information collected on the Website. 

Your use of the Website and any personal information you provide on the Website remains subject to the terms of this Privacy Policy and the melbournesnowboard.com.au Terms and Conditions. 

Melbournesnowboard.com.au Privacy Policy applies only to Websites and services that are owned and operated by Melbourne Snowboard Centre. While other Websites may be displayed as links from within melbournesnowboard.com.au, those sites are owned and operated by others, and they may have different privacy policies. When linking from melbournesnowboard.com.au to other websites, if you have privacy concerns, we urge you to review the privacy policies of those sites. 

We may use third-party advertising companies to serve or track ads on our Website and our other Websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.  

Information Collection and Use 

Melbournesnowboard.com.au does not require that you register in order to view and purchase products. User registration is required to participate in competitions as well as to receive promotional discount codes - when applicable. 

Melbournesnowboard.com.au collects personal information when you register with melbournesnowboard.com.au, when you visit the Website, when you make a purchase, or any time you provide information to melbournesnowboard.com.au about yourself. Melbournesnowboard.com.au may combine information about you that we have collected with information we obtain from business partners or other companies. 

Melbournesnowboard.com.au automatically receives and records other non-personally-indentifying information ("Non-Personal Information") on our server logs from your browser even if you do not register with melbournesnowboard.com.au, for example: your IP address, melbournesnowboard.com.au cookie information, and the pages you visit. 

Melbournesnowboard.com.au uses Non-Personal Information for the following general purposes: to customise the advertising and content you see, improve our services, and shopping research.  

Does melbournesnowboard.com.au share or sell Non-Personal information or email addresses? 

No, never. 

Registration 

You are not required to register with melbournesnowboard.com.au in order to purchase products from this website. You will be presented with the option of Guest Checkout through the process of checking out. Registration does have the following benefits: access to stored account information and order history, ability to save your shopping cart, access to rewards points. 

When you register with melbournesnowboard.com.au you are required to give your contact information (such name and email address). We use this information to contact you about any complications or questions with your order. When you register with melbournesnowboard.com.au and create an account you are no longer anonymous to us. 

During registration, you can choose to opt into our newsletter as well as periodic email updates from our Website regarding new products, offers, and upcoming sales on our Website. 

Melbourne Snowboard Centre is the sole owner of the information collected on melbournesnowboard.com.au. 

Melbourne Snowboard Centre collects personally identifiable information from our users at several different points on our Website. 

Orders 

If you purchase a product or service from us, we request certain personally identifiable information from you on your order form. You must provide contact information (such as name, email and shipping address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.  

Email Newsletter 

If you wish to subscribe to our newsletter, we will use your name and email address to send the email blast to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see below. 

Choice/Opt-Out 

We provide you the opportunity to 'opt-out' of having you your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product or service from us but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. 

If you no longer wish to receive our email newsletter and promotional emails, you may opt-out of receiving them by following the instructions included in the footer each newsletter or communication or by emailing us at web@melbournesnowboard.com.au.

Information Sharing and Disclosure 

Melbournesnowboard.com.au does not rent, trade, or share Personal Information with third parties except to provide products or services you've requested, when we have your permission, or under the following circumstances: 

We use other third parties such as a shipping company to fulfil orders, a credit card processing company to bill you for goods sold on our website, and an email service provider to send out emails on our behalf. When you make a purchase on our website or sign up to our email list, we will share the necessary amount of personally identifiable information as necessary for the third party to provide that service, including your name, address, and email address. These third parties are prohibited from using your personally identifiable information for promotional purposes. 

We use both your Personal Information and certain Non-Personal Information to improve the quality and design of the Website and to create new features, promotions, functionality, and services by storing, tracking, and analysing User preferences and trends. 

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, or legal process served on our Website. 

We may share Personal Information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of melbournesnowboard.com.au Terms of Use, or as otherwise required by law. 

Cookies and Web Beacons 

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site and we do link the information we store in cookies to any personally identifiable information. 

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies through your Internet browser's "help" file. 

A persistent cookie is set to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on your site. 

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited. 

If you click on a link to a third party site, including on an advertisement, you will leave melbournesnowboard.com.au and go to the site you selected. We cannot control the activities of web sites that are not ours. We do not accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as melbournesnowboard.com.au. We encourage you to review the privacy statements of any other service provider or retailer with whom you choose to do business with. 

Melbournesnowboard.com.au may use web beacons in connection with emails sent to melbournesnowboard.com.au users, to let us know when and if the email was opened. No personal information is transmitted through this process.  

Security and Confidentiality 

We follow generally accepted industry standards to protect your information, both during your user experience and after that information has been received. No method of electronic transfer and storage is 100% secure. We continually strive to use commercially accepted means to protect your personal information. However, we cannot guarantee absolute security. If you have any questions about our site's security on our Website, please email us at web@melbournesnowboard.com.au 

Access to Personal Information by melbournesnowboard.com.au personnel is limited. Your security information is important to us. When you enter information (such as credit card number) for your order, we encrypt that information using secure socket layer technology (SSL).  

Edit and Delete Your Account Information 

If your personal information changes, or you if you no longer wish to maintain an account with melbournesnowboard.com.au, you may correct, update, amend, delete/remove or deactivate it by making the desired changes on the account profile page or by emailing our customer service department at web@melbournesnowboard.com.au. A request to erase your data from our database may take up to 180 days from the date we submit the request if you have recent purchase history. 

Changes and Updates to this Privacy Policy 

Melbournesnowboard.com.au may update this policy at any time without prior notice and at our sole discretion. We will make efforts to notify you about significant changes in the way we treat Personal Information by sending a notice to the primary email address specified in your Melbournesnowboard.com.au account and or/ by placing a notice on the Website. 

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. 

If you wish to contact us regarding our privacy policy, you can do so by emailing web@melbournesnowboard.com.au.

This Privacy Policy was last modified on August 14, 2024.